Mobile Troubleshooting
App cannot sign in
Section titled “App cannot sign in”Confirm the user account exists on the fleet server, the credentials are correct, and the account is assigned to the right Haptique OS site or home.
Rooms or scenes are missing
Section titled “Rooms or scenes are missing”Refresh the app, confirm you are signed in to the correct site or home, and check user permissions on the fleet server.
Controls do not update
Section titled “Controls do not update”Check that the Haptique OS service is running and that the signed-in user still has access to the site or home.
AI chat does not respond
Section titled “AI chat does not respond”Check AI feature settings, license status, local runtime status, and network connection to the Haptique OS instance.