Common Issues
Haptique OS will not open
Section titled “Haptique OS will not open”Restart the app, confirm the host meets system requirements, and check whether another service is using the required local port.
Mobile app cannot sign in or sync
Section titled “Mobile app cannot sign in or sync”Confirm the user account exists on the fleet server, the credentials are correct, and the account is assigned to the right Haptique OS site or home.
Device does not respond
Section titled “Device does not respond”Check the device is powered on, connected to the network, assigned to the correct room, and controllable from its integration page.
License activation fails
Section titled “License activation fails”Check your claim code, account, internet connection, and system clock. If using offline activation, confirm the license file matches the current machine.
AI chat cannot control something
Section titled “AI chat cannot control something”Confirm the device is configured, online, named clearly, and available to the current user.