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Haptique® OS

Logs and Diagnostics

Logs help support understand what happened when a device, app, license, AI, or integration does not behave as expected.

What to collect

Section titled “What to collect”
  • Haptique OS version.
  • Host operating system.
  • License status.
  • Device or integration name.
  • Time of the issue.
  • Relevant logs.
  • Screenshots or screen recordings.

Where to start

Section titled “Where to start”

Open the desktop app or dashboard and look for Diagnostics, Logs, or Support. The Mac menu bar app may also provide a quick path to logs when supported.

Do not share sensitive tokens, passwords, or private network details unless support specifically asks through a secure channel.